Frequently Asked Questions
Everything you need to know about the revolutionary hybrid cookware.
What exactly is hybrid cookware?
HexClad hybrid cookware combines the durability of stainless steel with the convenience of non-stick. Our patented laser-etched hexagon design allows you to sear like professional steel while offering an easy-to-clean surface.
Is HexClad cookware metal utensil safe?
Yes, our unique laser-etched surface is scratch-resistant and specifically designed to withstand the use of metal spatulas, whisks, and spoons without damaging the non-stick coating.
Can I use these pans on an induction cooktop?
Absolutely. HexClad cookware features a magnetic stainless steel base, making it compatible with all cooktops including induction, gas, electric, and ceramic.
What is your shipping and delivery policy?
We offer free standard shipping on all orders within the contiguous United States. Most orders are processed within 1-2 business days and typically arrive within 3-7 business days.
Do you offer a lifetime warranty?
Yes, we stand behind our craftsmanship. HexClad offers a Lifetime Warranty against manufacturer defects, ensuring your cookware performs at its best for years to come.
How do I clean and maintain my HexClad pans?
Our pans are dishwasher safe, but you can also easily hand wash them with warm soapy water and a sponge. For tougher burnt-on food, you can use a steel wool pad or scouring pad without worrying about scratching the surface.