Returns & Exchanges
At HexClad, we stand by the quality of our hybrid cookware and offer a 30-day risk-free trial to ensure you are completely satisfied with your purchase. If you are not happy with your performance, we provide easy returns and exchanges for all products in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
After submitting your request, a prepaid shipping label will be generated; simply print it out and attach it securely to your original HexClad packaging.
Ship the Package
Drop off your return at the designated carrier location, ensuring all components and accessories are included to avoid processing delays.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing